General

The owner of this web site is Glow Girl whose address is Unit 41 Waterside Trading Centre, Trumpers Way, Hanwell, W7 2QD.

Your contract for purchases made through this web site is with Glow Girl.

You agree that e-mail can be used as a long-distance means of communication.

No contract for the sale of any product will subsist between you and Glow Girl unless and until Glow Girl accepts your order by confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Glow Girl sends the confirmation to you . This confirmation amounts to an acceptance by Glow Girl of your offer to buy goods from Glow Girl or a 3rd party supplier that is engaged on your behalf by Glow Girl.

This confirmation will contain all relevant statutory information concerning your contract.

You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

Glow Girl will not pass on your personal or credit or debit card details to any third party.

You undertake that all details you provide to Glow Girl for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re- delivery.

You should check your order carefully upon arrival and notify us immediately if any part of your order is not as it should be.

You have the right to cancel orders up to 7 working days from the date after you receive delivery.

Exceptions include items where the packaging has been opened or damaged, cosmetics, consumables, shavers, earrings and underwear.

Delivery

If we have attempted to deliver your goods via Royal Mail or Courier and the goods are returned to us (because you failed to pick up the goods within the time limits imposed by the Post Office/Courier), we will make a charge to re-cover our costs in sending these goods out to you.

Whilst every effort will be made to inform you of attempted delivery, we regret that we cannot be held responsible if the Post Office/Courier has failed to notify you of an attempted delivery.

In the unusual event that your goods have been lost in transit, a refund/replacement will be made as soon as our enquiries have been completed. This may take up to 7 working days, as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner.

If there are any changes to the details supplied by you it is your responsibility to inform Glow Girl as soon as possible.

Returns

Returns Procedure: Please email us at info@glowgirl.co.uk to obtain returns advice before sending any goods back to us. For more details of our returns policy you can also view our ‘Customer Service' policy.

This is very important as some goods have different procedures for return and this will enable faster processing of your return.

All returned items should be sent insured via recorded delivery to Glow Girl, Unit 41 Waterside Trading Centre, Trumpers Way, W7 2QD (unless otherwise instructed by our staff.). Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. We do not collect goods.

For your own protection you should retain a proof of postage in case the goods are damaged or lost in transit. Glow Girl requests that goods should be returned in their original sealed packaging where possible, with labels intact. Goods must be unused, unsoiled and in re-saleable condition, unless they are faulty or have been received in a damaged condition.

Glow Girl will make a charge for damaged or missing items, and this may affect the total amount credited to you.

Cancellation of Order

The consumer protection (distance selling) regulations require that the consumer will provide written notice (by letter, email or fax), of a cancellation within 7 working days. The 7 working days start from the day after the day the consumer receives the goods. Note that we cannot take back returns of cosmetics and consumables, (shavers, earrings or underwear), where the packaging/seal has been opened.

Once Glow Girl has received notification from you that you wish to cancel the order /item (in accordance with these terms) any sum debited to Glow Girl from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order.

Liability

Glow Girl attempts to ensure that the information available on the website at any time is truthful and accurate. All dimensions stated are approximate. Glow Girl will do its best to correct errors and omissions as quickly as practicable after being alerted to them.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Glow Girl shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question, provided that you notify Glow Girl of the problem in writing (by letter, email or fax), at the address stated in the confirmation e-mail within 7 working days of delivery following the day of the order, or, in the case of product defect, as soon as the event occurs. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

Glow Girl does not accept liability for:-

a) Business losses and/or losses to non consumers.
b) Goods delivered to Work/Alternative addresses, given by the cardholder, which have been signed for by anyone other than the card holder.
c) Delivery delays.

Please Note:-

Caution must be exercised when having goods sent to a Work Alternative address other than the Cardholders address, Glow Girl will not accept liability for goods which have been directed by the customer for delivery to another/Work address and signed for by someone other than the cardholder. We strongly advise if you work in a place which has a high number of employees, ie hospitals or universities, you have the goods delivered to your home address as tracing can be difficult in these circumstances.

Processing of orders

Credit and Debit cards are debited before items are shipped by Glow Girl. All prices include VAT (where applicable) unless otherwise stated.

Every purchase you make shall be deemed performed in the United Kingdom. English law shall govern every aspect of contractual agreement concerning purchases made from this web site.

Glow Girl aims to arrange shipment of all in-stock items within 2 working days of receiving your order. Your order may be delayed if the item is not in stock. We will inform you if an item is out of stock and advise you within 7 days of your order. You may cancel your order at this stage by emailing us at info@glowgirl.co.uk.

Whilst we will endeavor to dispatch your order within 2 working days, please allow up to 14 days for delivery as we will not deal with any delivery enquiries before this time has elapsed.

Complaints

If you feel you have any cause to complain, you can contact us via one of the following methods:  Email us at complaints@glowgirl.co.uk or write to us at Glow Girl, Unit 41 Waterside Trading Centre, Trumpers Way, Hanwell, W7 2QD, United Kingdom.

We pledge to:

1. acknowledge all complaints within 5 working days.
2. advise our consumers how long it will take to resolve the complaint.
3. keep the consumer informed throughout the process.

Delivery/Title/Risk

Any delivery periods stated are approximate. IMPORTANT: The place of delivery will be the address entered by the customer and on their personal data file at the time of ordering.

If your delivery address is outside of the United Kingdom, you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Glow Girl advises customers to contact their local customs office for further information.

You agree that as the importer of record of any goods ordered you will comply with all applicable laws and regulations of the country in which you are receiving goods.

Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Payment Site Security

Paypal provides a cost-effective gateway which allows Glow Girl customers to securely pay for goods and services or complete subscriptions ordered from our web site. The security and privacy of all card details are maintained by Nochex high levels of encryption, (SSL, 128-bit encryption, the highest level of protection possible and AVS - Address Verification Service) transactions are authorised within seconds. 

Paypal is a secure, online, real-time payment service provider, supporting all major credit and debit cards with the (major) UK acquiring banks for Visa, Mastercard, Switch, Solo, Delta, JCB, American Express and Diners Club.

Miscellaneous

It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law without exception. Glow Girl tracks the electronic "fingerprints" of every order placed on www.glowgirl.co.uk to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website. Every order is checked with the card issuer to ensure the details you have supplied match with those on the card issuers database.

All cases of Fraud and attempted Fraud are immediately reported to the Police for investigation. Glow Girl has successfully assisted in the arrest and sentencing of 99.9% of individuals engaging in this type of activity on our site.

Glow Girl participates in police controlled deliveries to combat online crime.

If you do not wish to be bound by these terms and conditions and/or you have changed your mind about your purchase, please do not proceed to purchase your shopping basket.